A chatbot is a program that conducts conversations in natural language. While early chatbots were rule-based and gave hard-coded responses, modern chatbots use large language models to understand and respond to freely formulated input. Chatbots are used for customer service, information retrieval, and as assistants. Well-known examples include ChatGPT or the Claude chatbot.
In short
What is a chatbot?
A chatbot is a program that conducts conversations in natural language. Modern chatbots use large language models to understand and respond to freely formulated input. They are used for customer service, information retrieval, and as assistants.
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