AI chatbot for municipalities: how Stansstad answers residents' questions with an AI website chat by Evoya AI
Municipality of Stansstad · Project overview ·
The project at a glance
The Municipality of Stansstad in the canton of Nidwalden lies on Lake Lucerne and includes the villages of Kehrsiten, Fürigen and Obbürgen. Its website offers an online counter, a citizen account and plenty of information for residents.
Evoya AI implemented an AI website chat for the Municipality of Stansstad. "Grüezi und herzlich willkommen!" is how the digital assistant greets visitors. It answers questions based on the municipal website and links directly to the right pages and forms.
- Client
- Municipality of Stansstad
- Sector
- Public administration
- Use case
- Answering residents' questions
- Solution
- AI website chat by Evoya AI
- Knowledge base
- Content of the municipal website
- Region
- Canton of Nidwalden, Lake Lucerne
Starting point: many questions, with the answers already on the website
How do I get a certificate of residence? What do I need for an official certification? Where do I dispose of bulky waste? How do I book a room? What do I need to do when moving? The answers are usually on the website of the Municipality of Stansstad. Yet many of these questions still come in by phone or email.
For the administration, every routine enquiry means less time for its actual work. Stansstad therefore wanted to make its citizen service available around the clock, without additional staff.
The solution: a digital assistant on the municipal website
1. Answers from the municipal website: the AI website chat draws on the existing website content. The administration does not need to write any texts of its own.
2. Straight to the right page: the assistant answers questions in full sentences and links to the pages and forms that help, for example in the online counter.
3. Around the clock and multilingual: residents get an answer at any time, also in languages other than German.
4. Transparent: the chat reminds users to check important information on stansstad.ch, so the website remains the authoritative source.
Data protection: AI for public administration
The AI website chat runs on the Evoya platform. Data is processed with Swiss or European AI, in line with the Swiss FADP and the GDPR, and never used for AI training. This lets it meet the requirements municipalities place on an AI solution.
Results: citizen service around the clock
- Available around the clock: residents get an answer outside counter opening hours too.
- Fewer routine enquiries: the chat handles recurring questions, and the administration gains time.
- Faster to the goal: links lead directly to the right pages and forms.
- No maintenance effort: the chat uses the existing content of the municipal website.
Read more: AI in administrations · Evoya Bot · AI website chat Küsnacht
Frequently asked questions about the project
Questions on all topics covered on the municipal website, such as certificates of residence, certifications, waste disposal, room bookings or moving. It links to the right pages and forms.
No. The chat draws on the existing content of the municipal website. The administration does not need to write any texts of its own.
On the Evoya platform, data is processed with Swiss or European AI, in line with the Swiss FADP and the GDPR, and never used for AI training.
An AI chat for your municipality
We show you how an AI website chat answers your residents' questions around the clock, based on your website.