AI website chat for the Municipality of Uttwil: answering citizen enquiries around the clock
Municipality of Uttwil · Project overview ·
The project at a glance
Evoya AI implemented an AI website chat for the Municipal Administration of Uttwil (TG). The chat answers frequent questions about opening hours, municipal services and contacts and links directly to forms and information sheets.
The chat is available around the clock and supports several languages. It answers standard questions immediately. This reduces enquiries within the administration.
- Client
- Municipal Administration Uttwil (TG)
- Industry
- Public administration and municipal services
- Use case
- Automated answers to citizen enquiries on the municipal website
- Solution
- AI website chat by Evoya AI with automated routing
- Availability
- Around the clock
- Languages
- Multilingual
Starting point: modernising the citizen service
The Municipal Administration of Uttwil wanted to modernise and digitalise its citizen service. Citizens were to have easy access to information, including in languages other than German.
Goal: fewer enquiries, an administration that stays approachable
The chat was to:
- reduce enquiries within the administration,
- make information accessible at any time and in several languages,
- keep the personal and approachable character of the administration.
The solution: a website chat tailored to Uttwil
Evoya AI developed a website chat specifically for the needs of Uttwil and integrated it into the website www.uttwil.ch. The system was trained with content on Uttwil’s services and local characteristics. The process has three steps:
1. Ask a question: citizens can ask a question in the chat widget at any time.
2. Categorise the enquiry: the AI automatically categorises the enquiry by topic.
3. Answer immediately: the chat answers standard questions about opening hours, municipal services and contacts immediately.
The chat links directly to forms, information sheets and important information, also in other languages. It respects the municipality’s corporate design and fits into the existing website without design breaks.
Results: immediate answers in several languages
The chat has modernised the municipality’s citizen service. It is available around the clock and answers frequent questions immediately.
- Fewer enquiries: standard questions reach the administration less often.
- Multilingual access: information is easily accessible to all citizens.
- Approachable administration: the personal character of the administration is preserved.
The system is continuously extended and optimised with new content.
Related topics: AI for the public sector · Evoya Chat
Frequently asked questions about the project
The chat answers frequent questions about opening hours, municipal services and contacts. It also links directly to forms and information sheets.
Yes. The chat offers multilingual support so that all citizens have easy access to information.
The chat is available around the clock. It answers standard questions immediately.
Yes. The chat is integrated into the existing website www.uttwil.ch and respects the municipality’s corporate design.
Plan an AI chat for your municipality
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