AI website chat for the Municipality of Höri: citizen services around the clock
Municipality of Höri · Project overview ·
The project at a glance
Evoya AI implemented an AI website chat for the Municipality of Höri (ZH). The chat answers residents’ questions based on the municipal website and points directly to the relevant pages and forms.
For a smaller municipality with a lean administration in particular, this is a real gain: citizen services are available around the clock without additional staff. The implementation took four weeks.
- Client
- Municipality of Höri (ZH)
- Sector
- Public administration and municipal services
- Use case
- Round-the-clock citizen services on the municipal website
- Solution
- Evoya AI website chat based on the municipal website
- Project duration
- 4 weeks
- Availability
- Around the clock, multilingual
Starting point: a small administration, a wide range of concerns
Even in a smaller municipality like Höri, residents have the same concerns as anywhere else: When is the administration open? How do I register? When is the next green waste collection? Which documents do I need for a building application?
The answers are usually on the municipal website. Yet many of these questions still come in by phone or email. For a small administrative team, every routine enquiry means less time for the actual work.
Goal: better service without more effort
The municipality wanted to expand its citizen services without building up additional resources. The chat should:
- answer frequent questions immediately and around the clock,
- relieve the administrative team of routine enquiries,
- build on the existing website content without additional editorial effort,
- be ready for use in a short time.
The solution: a digital assistant for the municipal website
Evoya AI built an AI website chat for Höri and integrated it into the website www.hoeri.ch. The chat uses the content of the municipal website as its knowledge base. The project ran in three steps:
1. Build the knowledge base: The content of the municipal website was made accessible to the chat and structured.
2. Fine-tune the chat: Greeting, tone and appearance were tailored to the municipality and tested together with the administration.
3. Go live: The chat was embedded as a widget in the existing website, with no website rebuild.
The chat has been live since 20 October 2026. It answers questions in full sentences and links to the pages and forms that help.
Benefits and added value for Höri
For residents
- Immediate answers: Questions are answered directly, without waiting for a call back or an email.
- Independent of opening hours: The chat is also available in the evening and at weekends.
- Multilingual: The chat understands questions in many languages and answers in the same language.
For the administration
- Relief for the team: The chat takes over routine enquiries, so the administrative team can focus on matters that need personal attention.
- No extra maintenance effort: The chat builds on the existing website content. The administration does not have to write separate texts for the chat.
- Implemented quickly: Four weeks from kick-off to go-live.
- Data protection compliant: By default, Evoya AI runs the chat in ISO-certified Swiss data centres, compliant with the Swiss FADP and the GDPR.
Learn more: AI for the public sector · Evoya Chat
Frequently asked questions about the project
The chat answers questions on all topics covered on the municipal website, such as opening hours, registration, waste disposal or building applications. It links to the relevant pages and forms.
Yes. Small administrations in particular benefit, because the chat takes over routine enquiries and makes citizen services available around the clock without additional staff.
Four weeks passed from project kick-off to go-live.
No. The chat relies on the existing content of the municipal website. The administration does not have to write any texts of its own for it.
Plan an AI chat for your municipality
Discuss with Evoya AI how a website chat can take over routine enquiries even in a small administration, live in around four weeks.