AI website chat for the Municipality of Kerzers: information for residents, at any time and in several languages
Municipality of Kerzers · Project overview ·
The project at a glance
Evoya AI implemented an AI website chat for the Municipality of Kerzers (FR). The chat answers questions about the administration, municipal services and life in the community, based on the content of the municipal website.
Kerzers lies on the language border in the bilingual canton of Fribourg. The chat therefore answers not only in German but just as well in French and many other languages. The project took four weeks to go live.
- Client
- Municipality of Kerzers (FR)
- Sector
- Public administration and municipal services
- Use case
- Multilingual information for residents on the municipal website
- Solution
- Evoya AI website chat based on the municipal website
- Project duration
- 4 weeks
- Languages
- German, French and more
Starting point: a municipality on the language border
The people of Kerzers speak different languages: German, French and many others. All of them need information from the municipality, for example on registering and moving, waste disposal, permits or schools.
This information is on the municipal website, but it is not always easy to find and not available in every language. Questions therefore often end up at the counter, on the phone or in an email to the administration, even when the answer is already online.
Goal: easy access to information for every resident
The municipality wanted to expand its digital services. The chat should:
- answer questions in the language of the person asking,
- be available around the clock, regardless of opening hours,
- relieve the administration of recurring enquiries,
- fit into the existing website without a rebuild.
The solution: an AI chat that speaks the residents’ language
Evoya AI built an AI website chat for Kerzers and integrated it into the website www.kerzers.ch. The chat draws on the content of the municipal website and turns it into clear answers. The project ran in three steps:
1. Build the knowledge base: The content of the municipal website was made accessible to the chat and structured.
2. Fine-tune the chat: Greeting, tone and appearance were tailored to the municipality and tested together with the administration.
3. Go live: The chat was embedded as a widget in the existing website.
If someone asks a question in French, the chat answers in French, even if the information on the website is only available in German. With every answer, it links to the relevant page or form.
Benefits and added value for Kerzers
For residents
- Information in their own language: German- and French-speaking residents, as well as newcomers from other countries, receive answers in their language.
- Available at any time: The chat answers immediately, even in the evening and at weekends.
- Straight to the point: Instead of clicking through menus, people get the answer and a link to the right page.
For the administration
- Fewer routine enquiries: The chat handles frequent questions, giving counter and phone staff more time for complex matters.
- Bilingual service without translation effort: Content does not have to be maintained in every language for residents to get information.
- Implemented quickly: Four weeks from kick-off to go-live, with no website rebuild.
- Data protection compliant: By default, Evoya AI runs the chat in ISO-certified Swiss data centres, compliant with the Swiss FADP and the GDPR.
Learn more: AI for the public sector · Evoya Chat
Frequently asked questions about the project
The chat answers in German and French as well as in many other languages. It always replies in the language the question was asked in.
Any question on topics covered on the municipal website, for example administrative services, waste disposal, permits or schools. With every answer, the chat links to the relevant page or form.
Four weeks passed from project kick-off to go-live.
No. The chat relies on the existing content of the municipal website. The administration does not have to write any texts of its own for it.
Plan an AI chat for your municipality
Discuss with Evoya AI how a multilingual website chat can keep your residents informed at any time and relieve your administration, live in around four weeks.