AI-powered conversation documentation for the Integrierte Psychiatrie Winterthur: transcribing patient conversations and drafting reports
IPW Winterthur · Project overview ·
The project at a glance
Evoya AI has developed an AI-powered conversation documentation solution based on Konversa for the Integrierte Psychiatrie Winterthur (IPW). Patient conversations are recorded and transcribed automatically, including in Swiss German. Specialised AI agents then draft reports from the transcript, for example anamnesis, progress notes or an ADHD assessment.
The solution is designed to reduce the administrative effort of documenting conversations, so that specialist staff have more time for their patients. All data is processed in Switzerland. The final decision and approval always remain with the specialist staff.
- Client
- Integrierte Psychiatrie Winterthur (IPW)
- Industry
- Psychiatry and healthcare
- Use case
- Documentation of patient conversations
- Solution
- AI transcription and report drafting based on Konversa
- Technology
- Transcription, speaker diarisation, AI agents for reports
- Scope
- Rollout to around 1,000 employees planned
Initial situation: documentation takes up specialist time
In psychiatric care, many patient conversations take place every day: from anamnesis to follow-up consultations and assessments such as ADHD diagnostics. Writing them up takes time that specialist staff would rather spend with their patients.
The data involved is highly sensitive patient data, and its processing is subject to strict cantonal regulations. Common cloud solutions were therefore ruled out: they lacked data sovereignty and did not understand Swiss German well enough.
Goal: less writing, full data sovereignty
The IPW was looking for a solution that would significantly reduce the administrative effort of documenting conversations. The requirements were:
- Data protection: meet the strict cantonal regulations for highly sensitive patient data.
- Data sovereignty: process all data in Switzerland.
- Language: understand Swiss German and other Swiss national languages.
- Professional responsibility: decisions stay with the specialist staff; the AI supports them.
The solution: from conversation to draft report
The solution is based on Konversa and covers the whole process from recording to the finished report. It comprises four steps.
1. Record and transcribe the conversation: The patient conversation is recorded and transcribed automatically, including in Swiss German and other Swiss national languages.
2. Distinguish the speakers: Integrated speaker diarisation identifies multiple participants and assigns each contribution to the right person.
3. Draft reports with AI agents: Based on the transcript, specialised AI agents generate tailored reports such as anamnesis, progress notes or an ADHD assessment.
4. Review and approve: The solution is deliberately designed as a supporting tool. It provides drafts and structure; the final decision and approval always remain with the specialist staff.
Data protection and implementation: processing entirely in Switzerland
The solution was developed for the needs of the IPW and designed for Swiss infrastructure. All data is processed 100 per cent in Switzerland. This meets the strict cantonal data protection requirements for highly sensitive patient data.
The project is currently undergoing a data protection impact assessment (DPIA) to ensure compliance systematically. This will be followed by a gradual rollout to the entire workforce of around 1,000 employees. The architecture allows further functions of the Evoya platform, such as chat features, to be added later.
Results: more time for patients
With AI-powered conversation documentation, the IPW reduces the effort of writing up conversations. Specialists gain time that directly benefits their patients.
- Less documentation effort: the transcript and draft report are created automatically.
- Privacy-compliant use: even highly sensitive patient data can be processed with AI, provided data sovereignty remains in Switzerland throughout.
- Professional control: the AI relieves staff without taking over professional decisions.
- Room to grow: the solution lays the foundation for expanding the Evoya platform at the IPW.
Related topics: Evoya Konversa · AI in healthcare
Frequently asked questions about the project
Yes. The solution transcribes patient conversations in Swiss German and other Swiss national languages. Insufficient understanding of Swiss German was one reason why common cloud solutions were ruled out for the IPW.
All data is processed 100 per cent in Switzerland. This meets the strict cantonal data protection requirements for highly sensitive patient data. The project is also undergoing a data protection impact assessment (DPIA).
Based on the transcript, specialised AI agents generate tailored reports, for example anamnesis, progress notes or an ADHD assessment.
No. The solution is designed as a supporting tool. It provides drafts and structure; the final decision and approval always remain with the specialist staff.
After the data protection impact assessment, a gradual rollout to the entire IPW workforce of around 1,000 employees is planned.
Document conversations with AI – with data processed in Switzerland
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