AI in vocational training: how OKGT informs apprentices and host companies with a multilingual AI advisor
OKGT · Project overview ·
The project at a glance
The Organisation kaufmännische Grundbildung Treuhand/Immobilien (OKGT) is the competence centre for the commercial apprenticeship (KV) in the fiduciary and real-estate sector. Its information portal is the central point of contact for apprentices and host companies: on inter-company courses (üK), the qualification procedure (QV), experience grades and courses for vocational trainers. OKGT operates throughout Switzerland and provides information in German, French and Italian.
With Evoya AI, OKGT has introduced a multilingual AI advisor on its website. It answers questions about the apprenticeship, finds the right information in the information portal and replies in the language of the person asking. This means apprentices and vocational trainers can get information at any time.
- Client
- OKGT, competence centre in Zurich
- Sector
- Vocational training, commercial apprenticeship (KV) in fiduciary services and real estate
- Use case
- Training advice and information search
- Solution
- Multilingual AI advisor on the website
- Target groups
- Apprentices, host companies, vocational trainers
- Languages
- German, French, Italian and more
Starting point: many questions, many target groups, three national languages
Questions come up all the time during an apprenticeship: When is the next üK, and whom do I contact to postpone it? How are the experience grades calculated? What applies in the qualification procedure? What does it take to become a host company? The answers are on the information portal of OKGT, spread across many pages, documents and regional üK sections.
The questions come from very different people: apprentices, vocational trainers, companies that want to start training apprentices, and from all language regions. Until now, many of them reached the head office by phone or e-mail.
The solution: an AI advisor that knows the apprenticeship
Evoya AI has set up an AI website chat for OKGT that takes on two roles.
1. Training advisor: the AI advisor answers questions about the commercial apprenticeship in fiduciary services and real estate, for example on üK, QV, experience grades or how to become a host company, and explains the context clearly.
2. Information finder: instead of people navigating pages and documents themselves, the AI advisor searches the information portal for the right information and points to the right place, for example the responsible üK section.
3. Multilingual: the advisor answers in German, French or Italian, depending on the language of the question, and also understands questions in other languages.
4. Always available: even in the evenings and at weekends, when apprentices often have their questions, there is an immediate answer.
Why a multilingual AI advisor makes sense in Switzerland
A national organisation has to reach its target groups in several national languages. Keeping content up to date in three languages takes a lot of effort, and not every question fits an FAQ. An AI advisor answers the specific question directly in the language of the person asking, based on the same content. This way, all language regions receive the same information.
Data protection: secure AI for apprentices and companies
The AI advisor runs on the Evoya platform. Data is processed with Swiss or European AI, in line with the Swiss FADP and the GDPR, and never used for AI training. This is particularly important when young people in training ask questions.
Results: fast answers in every national language
- Instant information: apprentices and host companies get answers about their training around the clock.
- The same information for all language regions: German, French and Italian, based on the same content.
- Faster to the right place: the advisor finds the right information or the responsible üK section.
- Relief for the head office: the AI advisor answers recurring questions, while the team takes care of the more demanding cases.
Read more: Evoya Bot · AI in education · Evoya Agents
Frequently asked questions about the project
An AI training advisor is a chat on a website that answers questions about a course of training, for example about courses, exams or grades, using the organisation's own content. At OKGT, it answers questions about the commercial apprenticeship in fiduciary services and real estate.
Questions about inter-company courses (üK), the qualification procedure (QV), experience grades, courses for vocational trainers and how a company becomes a host company. Where needed, it refers people to the responsible office.
In German, French and Italian, matching the languages of the information portal. Modern language models also understand questions in many other languages.
No. It answers recurring questions and finds information. For individual concerns, the OKGT head office remains the point of contact.
Yes, for associations, schools and professional organisations that receive many recurring questions in several languages. Find out more about Evoya Bot.
A multilingual AI advisor for your website
We show you how an AI advisor informs your target groups in every national language, based on your own content.