AI in sales: how H&T Raumdesign advises prospects on its website with a multilingual AI advisor
H&T Raumdesign · Project overview ·
The project at a glance
H&T Raumdesign AG from Aarau plans, manufactures and installs flexible room partition systems: sliding walls, folding walls, folding doors and glass partitions. By its own account, it is the leading provider in this field in Switzerland. With its own joinery, H&T also offers interior fit-out, kitchens, fire protection and home lifts, with a showroom in Buchs AG.
On its website, H&T Raumdesign uses a multilingual AI advisor from Evoya AI. It advises prospects on products and solutions, answers technical questions and guides them to the next step, whether an appointment or a quote. This works in German, French and other languages.
- Client
- H&T Raumdesign AG, Aarau
- Sector
- Room partition systems, interior fit-out, kitchens
- Use case
- Product advice and sales on the website
- Solution
- Multilingual AI advisor with Evoya AI
- Channel
- Website chat on hta.ch
- Languages
- German, French and more
Starting point: products that need explaining, many variants
Flexible room dividers, kitchens or a home lift are not products you simply put in a shopping basket. People researching them have specific questions: Which folding wall is suitable for a seminar room? What requirements apply to sound insulation and fire protection? Can a home lift be installed in an existing house? And roughly how much will it cost?
Until now, prospects found the answers across many pages of the H&T Raumdesign website or had to call. H&T wanted to advise prospects competently on the website itself, including outside office hours and in French for customers in French-speaking Switzerland.
The solution: an AI advisor that advises and sells
Evoya AI has set up an AI website chat for H&T Raumdesign that works like an experienced sales advisor.
1. Product knowledge: the AI advisor knows the H&T range, from movable partition walls to kitchens and interior fit-out to fire protection and home lifts, and answers questions about it.
2. Clarifying needs: with targeted follow-up questions, it finds out what the project requires and suggests suitable solutions.
3. Leading to the next step: when interest becomes concrete, the advisor directs people to book an appointment or request a quote.
4. Multilingual: the advisor answers in the language of the person asking, in German, French or other languages.
What an AI sales advisor does differently from an FAQ
An FAQ answers the questions the company expects. An AI sales advisor answers the question the customer actually has, and asks follow-up questions itself. The result is a sales conversation rather than a search. For products that need explaining and come in many variants, this is the decisive difference: prospects come to the conversation better informed, and the sales team receives enquiries with clearer requirements.
Data protection: trust from the very first enquiry
The AI advisor runs on the Evoya platform. Data is processed with Swiss or European AI, in line with the Swiss FADP and the GDPR, and never used for AI training.
Results: advice around the clock, in several languages
- Advice at any time: prospects get competent answers even in the evenings and at weekends.
- Multilingual: customers from German- and French-speaking Switzerland are advised in their own language.
- Better enquiries: anyone requesting an appointment or a quote has already clarified their needs.
- Relief for the team: the AI advisor answers recurring questions, while the team concentrates on planning and implementation.
Read more: Evoya Bot · Evoya Agents · AI for SMEs
Frequently asked questions about the project
An AI sales advisor is a chat on a website that advises prospects on products, clarifies their needs with follow-up questions and guides them to the next step, such as an appointment or a quote.
It answers questions about flexible room dividers, kitchens, interior fit-out, fire protection and home lifts, suggests suitable solutions and, when interest becomes concrete, directs people to book an appointment or request a quote.
In German and French, like the H&T website, as well as in other languages. It answers in the language in which the question is asked.
No. It handles initial advice and recurring questions. Planning, quotes and implementation remain with the H&T Raumdesign team.
For any company offering products or services that need explaining, for example in interior fit-out, technology or B2B sales. Find out more about Evoya Bot.
An AI sales advisor for your website
We show you how a multilingual AI advisor advises your prospects and guides them to the next step.