AI knowledge agents in the intranet: how the Berufsbildungszentrum BBZ Pfäffikon makes internal knowledge accessible with AI
BBZ Pfäffikon · Project overview ·
The project at a glance
The Berufsbildungszentrum Pfäffikon (BBZ Pfäffikon) is the cantonal centre of competence for vocational education in the canton of Schwyz. It offers apprenticeship training, vocational baccalaureate programmes, bridge programmes and continuing education.
BBZ Pfäffikon uses AI knowledge agents for its knowledge management, built with Evoya Agents on Evoya, the Swiss AI platform by Evoya AI. The agents answer questions based on the centre's own documents. Everyone uses them via the intranet and finds answers in seconds instead of searching through folders.
- Client
- Berufsbildungszentrum Pfäffikon (BBZ Pfäffikon)
- Sector
- Education, vocational training
- Use case
- Making internal knowledge accessible
- Solution
- AI knowledge agents built with Evoya Agents
- Access
- Via the intranet
- Scope
- Everyone at BBZ Pfäffikon
Starting point: the knowledge is there, but hard to find
A vocational education centre with many programmes constantly produces internal knowledge: regulations, procedures, fact sheets and templates. This knowledge is spread across many documents and folders. Anyone looking for an answer has to know where it is, or ask a colleague.
BBZ Pfäffikon therefore wanted to make this knowledge accessible in one place, right where everyone already works: the intranet.
The solution: AI knowledge agents in the intranet
The solution is built with Evoya Agents and has three steps.
1. Connecting the knowledge: internal documents are uploaded or existing folders are connected directly, so the agents always work with the current version.
2. Setting up the knowledge agents: each agent gets clear instructions on which knowledge it uses and how it answers.
3. Providing them in the intranet: the agents are embedded directly in the BBZ Pfäffikon intranet. Everyone asks questions in their own words and gets an answer in seconds, without having to learn a new tool.
Data protection: internal knowledge stays internal
The knowledge agents can only be reached via the intranet and work exclusively with approved documents. Data is processed with Swiss or European AI, in line with the Swiss FADP and the GDPR, and never used for AI training.
Results: answers instead of searching
- Fast access: answers in seconds instead of long searches through folders.
- Fewer follow-up questions: the agents answer recurring questions, freeing up specialists.
- Always up to date: the agents work with the current version of the connected documents.
- Accessible to everyone: access via the intranet works without any extra installation.
Read more: Evoya Agents · AI in schools
Frequently asked questions about the project
An AI knowledge agent answers questions based on an organisation's own documents, such as regulations, procedures or fact sheets. Instead of searching a folder, you ask the question in your own words and get a direct answer.
An agent built with Evoya Agents can be embedded directly in an existing intranet page. At BBZ Pfäffikon, everyone uses the knowledge agents there, without any extra installation and without learning a new tool.
The agents can only be reached via the intranet and work exclusively with approved documents. Data is processed with Swiss or European AI and never used for AI training.
Yes. With Evoya Agents, knowledge agents can be set up for any organisation and provided on the website, in the intranet, in Microsoft Teams or in the chat.
Make internal knowledge accessible with AI
We show you how knowledge agents unlock your documents and answer questions in your intranet.