AI chat in the intranet: how Splendida Services AG makes processes and internal know-how accessible to its employees
Splendida · Project overview ·
The project at a glance
Splendida Services AG in Volketswil is a family business for cleaning and facility services, founded in 1972. Around 650 specialists from 48 nations keep properties clean and well maintained in the areas of cleaning services, property services and facility management.
To help employees get to the right information quickly, Splendida uses an AI chat by Evoya AI in its intranet. It answers questions about processes, procedures and internal know-how, relieving managers and specialists of recurring questions.
- Client
- Splendida Services AG, Volketswil
- Sector
- Cleaning and facility services
- Use case
- Answering questions on processes and know-how
- Solution
- Evoya AI chat with internal company knowledge
- Access
- In the intranet
- Company
- Around 650 specialists from 48 nations
Starting point: lots of knowledge, lots of questions
In a service company with hundreds of employees at many sites, questions arise every day: about procedures, requirements, quality standards or internal processes. The answers exist, but often only in documents or in the heads of experienced colleagues. The result is many repetitive questions to a few people.
With its intranet, Splendida had already created a central place for information that can also be reached on a smartphone. The AI chat now makes this knowledge accessible in conversation.
The solution: the Evoya AI chat in the intranet
1. Internal knowledge as the basis: the AI chat works with Splendida's knowledge, for example on processes, procedures and requirements.
2. Questions in their own words: employees ask the way they would ask a colleague and get a clear answer straight away.
3. Directly in the intranet: the chat is available where employees already look for information. No additional tool is needed.
4. Many languages: modern language models understand questions in many languages and can answer in the language of the person asking. In a team from 48 nations, this lowers the barrier to asking.
“Since we started using Evoya AI to query internal knowledge quickly, our team's efficiency has increased significantly. The number of repetitive questions directed to me has dropped sharply, which saves me a lot of time every day – a real win for the whole team!”
Data protection: internal knowledge stays internal
The AI chat is only available internally in the intranet and works with approved content. Data is processed with Swiss or European AI, in line with the Swiss FADP and the GDPR, and never used for AI training.
Results: more efficiency, fewer repetitive questions
- Fewer repetitive questions: the number of recurring questions to managers and specialists has dropped sharply.
- Higher team efficiency: employees find answers themselves instead of waiting for a reply.
- Easier onboarding: new employees find their way around processes and procedures faster.
- Knowledge available at any time: answers are available even when the person responsible cannot be reached.
Read more: Evoya Chat · Evoya Search · AI for SMEs
Frequently asked questions about the project
Employees ask their questions about processes, procedures or requirements in their own words and immediately get an answer based on internal knowledge. At Splendida, this has sharply reduced the number of repetitive questions to managers.
With the content the company approves, for example process descriptions, directives, checklists or fact sheets. With Evoya Search, documents can be uploaded or existing file storage can be connected.
Yes. Modern language models understand questions in many languages and can answer in the language of the person asking. For companies with multilingual teams, this is a big advantage.
On the Evoya platform, data is processed with Swiss or European AI, in line with the Swiss FADP and the GDPR, and never used for AI training. The chat is only available internally.
Yes. Especially where many questions land with a few people, an AI chat saves time every day. Learn more about AI for SMEs.
Make internal knowledge accessible via AI chat
We show you how an AI chat in the intranet supports your employees and relieves specialists of routine questions.