AI in customer service: how Yarowa answers enquiries with a secure, privacy-compliant AI agent from Evoya AI
Yarowa · Project overview ·
The project at a glance
Yarowa AG, based in Zug, operates a platform that brings together service providers for insurers, property managers and leasing companies. Tradespeople, assessors, garages, doctors or lawyers handle orders digitally through it. Besides Zug, Yarowa is represented in Munich, London and Milan.
In customer service, Yarowa uses an AI agent from Evoya AI. It answers enquiries about the platform quickly and reliably. Security was the deciding factor: for Yarowa, which is itself ISO 27001 certified and follows privacy by design, only a secure and privacy-compliant AI was an option.
- Client
- Yarowa AG, Zug
- Sector
- Platform for service provider management
- Yarowa's clients
- Insurers, property managers, leasing
- Use case
- Customer service and support
- Solution
- AI customer service agent with Evoya Agents
- Requirement
- Maximum security and data protection
Starting point: customer service for a platform with high security standards
Yarowa connects three parties on one platform: clients such as insurers, service providers such as tradespeople or assessors, and their end customers. The enquiries reaching customer service are correspondingly varied. Many of them recur and can be answered directly with knowledge about the platform.
At the same time, Yarowa works for insurers and other regulated industries. The platform is certified to ISO 27001 and ISO 9001, aligned with the Swiss FADP and the GDPR, and designed for the requirements of the EU AI Act and DORA. An AI in customer service has to support these standards.
The solution: an AI agent for customer service
Evoya AI has implemented an AI agent for customer service for Yarowa.
1. Knowledge about the platform: the agent works with the approved content about Yarowa and answers enquiries about the platform precisely.
2. Fast answers: the agent answers recurring questions immediately, around the clock.
3. Clear boundaries: the agent stays on topic. Concerns that need a person go to the service team.
4. Multilingual capability: language models can answer enquiries in many languages, which suits a platform that works across countries and languages.
Why security is crucial for AI in customer service
Customer service often receives information that should not get out: order data, names, addresses or details of a claim. Anyone using AI for this has to know where this data is processed and what happens to it.
On the Evoya platform, this is clearly regulated: data is processed with Swiss or European AI, in line with the Swiss FADP and the GDPR, and never used for AI training. For Yarowa, this was the prerequisite for using AI in customer service. Find out more about security and data protection.
Results: fast service, uncompromising security
- Faster answers: recurring enquiries are answered immediately.
- Relief for the service team: the team concentrates on the concerns that need personal attention.
- Secure and privacy-compliant: Swiss or European AI, in line with the Swiss FADP and the GDPR, never used for AI training.
- Meeting high standards: the AI meets the expectations of a platform that works for insurers and regulated industries.
Read more: Evoya Agents · Security and data protection · Custom AI applications
Frequently asked questions about the project
An AI agent in customer service answers enquiries based on company knowledge, immediately and around the clock. It forwards concerns that need a person to the service team.
Yarowa uses an AI agent from Evoya AI that answers enquiries about the Yarowa platform. It works with approved content and so takes load off the service team.
That depends on the platform. With Evoya, data is processed with Swiss or European AI, in line with the Swiss FADP and the GDPR, and never used for AI training. For Yarowa, this was a mandatory requirement.
Yes, if data processing, access rights and the boundaries of the agent are clearly defined. In these industries in particular, what matters is that the AI works only with approved content and that the data is never used for AI training.
With Evoya Agents, an agent can be set up on the basis of existing content and expanded step by step. For integrations into your own systems, Evoya AI offers custom AI applications.
A secure AI agent for your customer service
We show you how an AI agent answers your enquiries, with Swiss or European AI and never used for AI training.