AI for building authorities: how Norma, the AI assistant of ino-bau, answers questions on building procedures in the canton of Zurich
inoversum · Project overview ·
The project at a glance
Norma is the AI assistant of ino-bau, the platform for public building administrations run by inoversum ag from Uster. Evoya AI developed Norma for inoversum. As a "digital building granny" (das digitale Bau-Grosi), Norma answers questions on procedures, responsibilities and processes for building construction in the canton of Zurich.
ino-bau brings together the processes, fact sheets and legal foundations of public building administration in one place. With Norma, staff at municipal building authorities find the right answer in a conversation instead of searching through processes and fact sheets themselves.
- Client
- inoversum ag, Uster
- Sector
- Public administration, building
- Use case
- Answering questions on building procedures and responsibilities
- Solution
- AI assistant Norma, integrated into the ino-bau platform
- Users
- Municipal building authorities
- Knowledge domain
- Building construction in the canton of Zurich
Starting point: many procedures, little time in the building authority
Municipal building authorities handle many different procedures: from the building permit procedure and the notification procedure to appeals or a construction stop. Which steps apply, who is responsible and which fact sheet fits is not always immediately clear in daily work, especially for new staff.
With ino-bau, inoversum has brought this knowledge together in one place for building authorities. The next step: answers should be as easy to find as asking an experienced colleague.
The solution: Norma, the AI assistant for building authorities
Evoya AI developed Norma as an AI agent on the Evoya platform and integrated it into ino-bau.
1. Expertise from ino-bau: Norma works with the platform's knowledge: the processes, fact sheets and legal foundations of public building administration.
2. A personality with a clear role: as the "digital building granny", Norma explains connections simply and clearly and guides users through a process step by step.
3. Right inside the platform: logged-in ino-bau users ask their questions directly on the platform, without an extra tool.
4. Responsibility stays with the authority: Norma reminds users not to enter sensitive content and to check important information when in doubt.
Data protection: AI for public administration
Norma runs on the Evoya platform. Data is processed with Swiss or European AI, in line with the Swiss FADP and the GDPR, and never used for AI training. This lets the assistant meet the requirements municipalities place on an AI solution for public administration.
Results: answers in a conversation instead of searching folders
- Quick orientation: building authorities get answers on procedures, responsibilities and processes in a conversation.
- Easier onboarding: new staff find their way around the procedures faster.
- More value for ino-bau: alongside processes and fact sheets, the platform offers its members its own AI assistant.
- Privacy-compliant: Swiss or European AI, never used for AI training.
Read more: AI in administrations · Evoya Agents · Custom AI applications
Frequently asked questions about the project
Norma is the AI assistant of the ino-bau platform by inoversum ag. As a "digital building granny", Norma answers questions from building authorities on procedures, responsibilities and processes for building construction in the canton of Zurich. Norma was developed by Evoya AI.
Norma helps with questions on procedures such as the building permit procedure, the notification procedure or a construction stop: which steps apply, who is responsible and which foundations are relevant.
Norma is available to logged-in ino-bau users, that is, building authorities working with the platform. Building authorities that do not yet use ino-bau can arrange a demo with inoversum.
Yes. Evoya AI develops AI assistants based on your own expertise and integrates them into your platform, intranet or website. Learn more under Custom AI applications.
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