Customer service
Your customer service expert, supported by artificial intelligence.
Meet your tireless, AI-powered customer service expert. Trained with insights from numerous customer interactions, he will ensure that your customers are always satisfied.
The core competencies of your customer service expert
Thanks to his extensive expertise, your customer service expert ensures an outstanding customer experience.
Discover the five key skills that set them apart:
Specialist knowledge
Specialist knowledge
Has in-depth knowledge of most industries and specialist areas.
Methodology
Methodology
Uses proven methods for efficient processing of customer inquiries.
Communication
Communication
Can answer customer queries precisely, in a friendly manner and in over 100 languages.
Technology
Technology
Can use CRM systems and other technologies to optimize service.
Creativity
Creativity
Finds creative ways to satisfy customers.
Supported by
Knowledge databases
Combine your knowledge with the intelligence and skills of the AI-supported customer service expert.
Web
Web
Connect your website. Customizations are applied automatically.
Files
Files
Upload additional files or add their URLs.
Raw text
Raw text
Store information in raw text format - simple but effective.
Your knowledge in combination with AI.
The core for successful automation of your business processes.
Identify knowledge
Make website content, manuals, process instructions and all other relevant knowledge available to the knowledge database.
This allows you to turn dusty and unused knowledge into valuable resources.
Control knowledge
Simply switch on and off.
You control which knowledge can be accessed.
Apply knowledge
Depending on the case, the knowledge database provides the information required to perform the task.
And that's not all.
Achieve greater reach, expanded capabilities and comprehensive presence with the help of tools and integrations.
Tools
Tools - the hands and feet of the Evoya platform
A brilliant mind alone is not enough – you also need the tools to work effectively, right?
Tools are the virtual hands and feet of the Evoya platform and make it really useful.
Sending emails, creating CRM entries and other actions require these tools.
With access to these and many other tools, the platform’s capabilities can be continuously expanded.
Integrations
Delegate more work with the help of integrations
The integration of other platforms and applications, such as CRMs, task management applications and more, creates an omnipresence of the Evoya platform.
This means that even more and more complex tasks can be automated.
Get started now and get the customer service expert that's right for your business.
