Your customer service expert, supported by artificial intelligence.
Meet your tireless, AI-powered customer service expert. Trained with insights from numerous customer interactions, he will ensure that your customers are always satisfied.
The core competencies of your customer service expert
Thanks to his extensive expertise, your customer service expert ensures an outstanding customer experience.
Discover the five key skills that set them apart:
Specialist knowledge
Specialist knowledge
Methodology
Methodology
Communication
Communication
Technology
Technology
Creativity
Creativity
Knowledge databases
Combine your knowledge with the intelligence and skills of the AI-supported customer service expert.
Web
Web
Files
Files
Raw text
Raw text
Your knowledge in combination with AI.
Identify knowledge
Make website content, manuals, process instructions and all other relevant knowledge available to the knowledge database.
This allows you to turn dusty and unused knowledge into valuable resources.
Control knowledge
Simply switch on and off.
You control which knowledge can be accessed.
Apply knowledge
Depending on the case, the knowledge database provides the information required to perform the task.
And that's not all.
Tools - the hands and feet of the Evoya platform
A brilliant mind alone is not enough – you also need the tools to work effectively, right?
Tools are the virtual hands and feet of the Evoya platform and make it really useful.
Sending emails, creating CRM entries and other actions require these tools.
With access to these and many other tools, the platform’s capabilities can be continuously expanded.
Delegate more work with the help of integrations
The integration of other platforms and applications, such as CRMs, task management applications and more, creates an omnipresence of the Evoya platform.
This means that even more and more complex tasks can be automated.
